Commercial Loan Officer

Company: Self-Help Credit Union

Locations: Durham, NC; Charlotte, NC; Chicago, IL

Job Function: Lending/Loan Operations


Self-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.


Self-Help is seeking a Commercial Loan Officer I (LOI) to contribute to originating and closing commercial loans including assessing an applicant, financial analysis, industry and market research, management capacity, and collateral, among other factors, to complete a loan transmittal for underwriting. The LOI will also assist with loan disbursements and construction monitoring, as well as ongoing support of portfolio borrowers. The LOI is responsible for completing tasks to support the origination of and portfolio support for loans of varying sizes and complexities and helping to ensure that all loans conform to Self -Help’s underwriting policies. Critical to this role is the understanding of the value of teamwork and customer relationships as the LOI will have direct contact with both internal and external customers and will work closely with more experienced loan officers, business development officers / sector leaders, closers, and underwriters to perform the principal duties and responsibilities of this role. This position will have a primary focus on originating large construction loans for market rate, affordable and mixed-income multifamily housing incorporating complex ownership and financing structures, with a secondary focus on deployment of specialized affordable housing funds.


  • As directed, completes tasks to support industry, financial, and risk assessment analysis required for underwriting loan originations or modifications.
  • Assists with drawing conclusions from analysis in collaboration with experienced teammates.
  • Learns internal credit and program requirements.
  • Analyzes, reads and interprets third-party reports on environmental, market and collateral topics. Conclusions are reviewed by others.
  • With direction, prepares parts of the credit memo and oral presentation of loan origination or modification requests, which are reviewed by the lead loan officer and underwriter.
  • Works cooperatively in teams through loan underwriting, approval, closing, disbursement, and post-closing processes.
  • With guidance, completes assigned tasks in support of active loans led by other LOs.  To learn, serves as secondary LO / follows the complete loan life cycle on about one loan at a time.
  • With guidance, works within established deadlines and follows through to meet them.  Works with supervisor to manage among competing priorities.  Communicates appropriately with teammates.
  • With guidance, completes assigned tasks in support of closed loans.
  • Applies team player skills and ability to work effectively in a cooperative and diverse environment throughout loan life cycle.
  • Provides good customer service, including prompt responses to internal requests for support and task completion on loans in origination and portfolio loans.
  • Builds rapport and relationships both internally and externally sufficient to accomplish the work.
  • Completes tasks in support of loan originations and closed loans (disbursements, portfolio activities) for a proportionate share of loan originations and portfolio activity per year.
  • Develops knowledge in multiple sectors / geographic locations.
  • Expertly completes simple tasks and, with support, completes more complex tasks in support of loans of a variety of sizes and collateral types.
  • Perform other duties as may be deemed necessary.


  • Bachelor’s degree in related field OR equivalent related experience.
  • 3 years of experience in in lending, finance, or community development OR equivalent related experience.
  • Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
  • Preference for working in organizations that place priority on teamwork and collaboration.
  • Self-motivated to successfully complete assigned work.
  • Seeks support to produce quality work product.
  • Individual contributor to activities to support loan life cycle.
  • Ability and willingness to work beyond normal work hours, as needed.
  • Ability to demonstrate Self-Help’s Core Values:
    • Mission Before Self
    • Service With Excellence
    • Embracing & Promoting Change
    • Results Not Credit
    • Diversity as a Strength
    • Financial Sustainability for Mission Impact

Compensation and Benefits

Competitive nonprofit compensation, based on experience, plus a generous benefits package.

How to Apply

Visit our Careers Page to apply for this position.  This position will remain posted until filled.