Mortgage Loan Origination Assistant

Background

The organization

The New Hampshire Community Loan Fund, a community development financial institution founded in 1983 and based in Concord, N.H., is nationally recognized as an innovator in the field of community development finance and has a rich history of providing access to capital to achieve home ownership, business growth, climate solutions, sustainable agriculture, childcare, and cooperatives that secure and protect access to affordable housing.

Diversity, equity, and inclusion have always been integral to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving people’s lives.

We are growing our staff to meet the needs of the state’s people, businesses, and communities.

Summary

The Mortgage Loan Assistant has a critical support role in the single-family housing program. The person in this position works closely with the Mortgage Loan Originators to ensure timely and reliable processing of applications for credit decisions, data entry, and customer service. This position also provides back-up support to the other team members as needed.

Responsibilities

Essential functions                                          

• Assist the Mortgage Loan Originators in collecting information and documents for loan file reviews.
• Review the conditions for accuracy and completeness.
• Obtain quotes for services from settlement agents and other vendors.
• Prepare federally required loan disclosures and provide them to borrowers.
• Collect credit report and appraisal fees.
• Cross train on other team functions and provide backup support as needed.
• Deliver high-quality and prompt customer service to applicants, borrowers, and community partners.
• Enter data and documents into Byte loan origination software.
• Respond to routine inquiries regarding loan products, applications, and borrower questions.
• Participate in process improvements and document new procedures.
• Adhere to policies, procedures, and regulatory guidelines including fair lending and ethical behavior.
• Perform other duties as required to advance Community Loan Fund strategies and goals.

Requirements

Education and experience

• One to two years’ experience in administration, preferably in the banking and/or mortgage industry.
• Familiarity with loan documentation, disclosures, and servicing software preferred, but we are willing to train.
• Proven experience with Microsoft Office 2016 programs (Word, Excel, etc.), laptop computer, and navigating software remotely.

Qualifications and characteristics

• Strong organizational skills, attention to detail, and ability to timely manage multiple priorities and meet deadlines in a fast-paced environment
• Excellent critical thinking and problem-solving skills
• Self-motivated individual contributor and flexible team player
• Excellent communication skills, including superb listening skills
• Ability to work collaboratively with diverse groups and across organizational programs
• Ability to maintain confidentiality
• Ability to work remotely, but reside within commutable distance to Concord, NH for periodic office visits
• We strongly encourage applicants and candidates from underrepresented groups as we continue to build our commitment to diversity and inclusion. Bilingual fluency is preferred.

Physical demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.).
• Ability to read, write, and understand and speak English clearly.
• Ability to use a computer for Community Loan Fund business.
• Ability to drive for Community Loan Fund business periodically.
• Ability to lift at least five pounds.

Compensation and Benefits

Starting Salary at $57,000

The Community Loan Fund’s current benefit package which includes medical and dental coverage, group life and disability options, health, and dependent care Flexible Spending Accounts and our 401(k) Plan upon completion of each plan’s eligibility requirements. Accrued vacation, and sick time as well as floating holidays are offered.

How to Apply

If this description is a good fit, we would love to hear from you! Please send a resume with cover letter to jobopening@communityloanfund.org.

No phone calls, please.

Equal Opportunity Employer

Visit us at www.communityloanfund.org.