Administrative Assistant, Network Services

Background

OFN is a leading national network of CDFIs headquartered in Washington, D.C. In pursuit of our mission to align capital with social, economic, and political justice, OFN supports its 400+ members to drive transformational change in financially underserved rural, urban, and Native communities nationwide. We help money flow to people and places where traditional finance doesn’t reach. As a financial intermediary, OFN secures private capital for CDFIs and other mission driven lenders through strategic partnerships with leading corporations such as Google and Twitter (now X) mainstream financial institutions such as Bank of America and Wells Fargo, and philanthropic organizations such as the John D. and Catherine T. MacArthur Foundation and the Robert Wood Johnson Foundation.

OFN builds the strength of its membership and other CDFIs through financial products and services, events, training, research, policy advocacy, and visibility. Currently, OFN has an on-balance sheet loan portfolio of $150 million and manages capital on-and off-balance sheets of nearly $1 billion, and has plans to bring an additional $1 billion in new private capital to the industry.

To learn more, visit www.ofn.org 

People who work at OFN come from a variety of professional and academic backgrounds. If you have:

• Passion for the mission and true believer in our core purpose.
• Courage to be a fearless advocate who is confident and resilient in our fight to drive capital into low-income communities.
• Smart, quick seekers of knowledge who thrive on creating and developing new strategies, products, and programs for increasing capital to communities we serve.
• Desire to be a collaborative team player who possesses humility and a willingness to lean in all areas of our work.

Come be a part of our growing diverse, highly committed, skilled, and collaborative staff. At OFN, we are dedicated to building a diverse, inclusive workplace, so if you are excited about this role but your experience does not align perfectly with every qualification, we encourage you to apply nonetheless. You may be the right candidate for this or other roles.

Summary

OFN seeks a talented and motivated Administrative Assistant who can play a pivotal role in supporting the Executive Vice President, Chief Network Officer (CNO), and the growing and dynamic Network Services team. This position is instrumental in providing exceptional administrative support and maintaining superior customer service standards with external partners. Operating within a fast-paced environment, the role encompasses managing the Network Services inbox, calendar, travel arrangements, and logistical support of in-person or virtual training events.

The role will also contribute to special initiatives aimed at enriching the OFN membership and advancing CDFI industry.

This position is based in Washington, D.C. All staff currently work a hybrid schedule.

Responsibilities

• Collaborate closely with the EVP, Chief Network Officer to facilitate daily planning, scheduling, travel, and email management.
• Act as the primary contact for the Network Services client mailbox, ensuring prompt responses and adherence to service level agreements for all client/member inquiries.
• Track and coordinate expense reports for the Network Services team, ensuring accuracy and compliance.
• Provide logistical support for OFN events by overseeing the preparation, printing, and distribution of training materials, and deliver responsive customer service by promptly addressing inquiries and requests related to event logistics and content.
• Track and update Salesforce and CDFI connect.
• Liaison with other internal teams to answer questions, collaborate, and work on special projects as needed.

Requirements

• High school diploma required.
• 3-5 years of demonstrated experience in a people first, customer service orientated environment required.
• 2-3 years of demonstrated administrative work required.
• Capacity to answer high volumes of emails and phone calls is required.
• Experience with Salesforce, Outlook, and Microsoft Office products strongly preferred.
• Exposure to and/or experience in community development finance, banking, and/or management is valuable.
• A collaborative team player who possesses the interpersonal skills to work across all levels of the organization, humility, and a willingness to learn in all areas of our work. Be a strong team contributor.
• Digital literacy to navigate workplace technology.
• Competent problem-solver with excellent organizational and analytical skills.
• Ability to maintain confidentiality of membership knowledge and branch information.
• Ability to multitask and quickly shift gears to support organizational and/or departmental demands. Skill of learning quickly and adapting to fluid work demands is important.
• Skilled in both verbal and written communication.
• Ability to demonstrate close attention to detail.
• Ability to work with IT information systems, database management systems, and Client Relationship Management systems required.
• Comfort working in a nonprofit environment preferred.
• Occasional travel may be required (up to 5% of time).
• No extraordinary physical requirements beyond ability to travel.
• Job involves normal physical requirements for an office position.

How to Apply

To apply, please submit resume and cover letter here