Technology Associate
Company: Mountain Association
Location: Berea, KY
Job Function: Administrative/Operations/IT
Background
We serve this mission in a number of ways. Our Lending team offers loans to existing and startup businesses and organizations. Because we are a Community Development Financial Institution and a nonprofit, we can offer greater flexibility and lend to those who may not otherwise qualify. Unlike most traditional lenders, we offer flexible payment schedules and a variety of other services.
Our Business Support program connects business owners and nonprofit leaders to consultants who can help them succeed – from website development to social media marketing, and more.
Our Energy experts help businesses, organizations and public agencies find much-needed energy savings. We do this through utility bill analysis, on-site energy efficiency and solar assessments, grant application support, and financing.
We also engage in research, communications and advocacy for policy and narrative change, and work with partners on a variety of projects to demonstrate what’s possible in Eastern Kentucky.
Summary
The Technology Associate will provide direct technology support for Mountain Association’s technology infrastructure by providing front line response to computer systems, staff workstations and other related systems and equipment. The incumbent will frequently use excellent communication, task management and customer service skills to respond to inquiries and requests. This includes installing, diagnosing, repairing, and upgrading hardware, software and equipment under the direction of the Data & Technology Manager. Incumbent will troubleshoot problems in a timely manner and provide user training, new employee technology orientation in addition to general tech assistance in accordance with best practices. Position will lead asset inventory management and keep detailed records of orders and purchases.
This position will be posted until April 15, 2025.
Responsibilities
Essential Functions:
1. Provide Technology Support
- Lead tech support and installation at all Mountain Association locations.
- Respond to staff requests and troubleshoot technology issues.
- Provide support to the Data & Technology Manager.
- Primary contact for all affiliate staff.
- Monitor backup systems and periodically test backup jobs.
- Identify and communicate issues regarding disaster preparedness.
- Coordinate with service providers on products and issues as needed.
- Maintain, upgrade and patch IT infrastructure as needed.
- Work with service providers to minimize down time.
2. Provide Technology Training
- Coordinate technology needs with staff.
- Onboard new staff, student workers and interns to Mountain Association Technology.
- Provide general IT training as needed.
- Answer ergonomics questions from staff.
- Report compliance issues to the Data & Technology Manager.
3. Provide Technology Training
- Organize inventory and equipment and maintain a precise inventory system.
- Under direction, monitor use of systems to identify gaps, challenges, and opportunities.
- Dispose of equipment in a safe and responsible manner.
- Review technology service bills to ensure we are charged appropriately.
- Advise on and purchase technology for general and program specific use.
4. Other / General
- Participates in Mountain Association programs and training programs as required.
- Performs all other duties, as assigned.
- Practices safety in all aspects of the job.
- Participates in the strategic planning process and implement the plan as it relates to this role.
- Provides courteous, professional services to clients and present a positive image of Mountain Association.
Critical Skills:
Able to manage workload including ability to understand, follow, and meet schedules; ability to prioritize, organize tasks and time, and follow up; and perform responsibilities efficiently and timely. Able to juggle multiple requests and meet multiple deadlines and can direct and monitor others to ensure goals and deadlines are met. Performs responsibilities efficiently and timely. Takes initiative and needs little supervision. Proactive in anticipating and alerting others to problems with projects or processes. High detail orientation and accuracy. Can thoroughly and accurately complete forms and other documents. Comprehensive understanding of state and federal regulations regarding compliance as it applies to the position. Can effectively communicate with a variety of individuals with diverse backgrounds, education, and economic levels and roles both with external and internal others. Able to communicate effectively and professionally in person, during online meetings, over the telephone, and through email. Able to work well in a team environment and as part of a team.
Requirements
Qualifications
Minimum Requirements:
- Bachelor’s degree; experience can substitute for education.
- One year of related experience is required.
- Basic knowledge of a variety of systems including Microsoft Active Directory, Microsoft 365 management. Computer hardware and software troubleshooting, and basic networking experience is preferred.
Compensation and Benefits
The salary range for this position is $42,567 – $55,338.
This is a hybrid position that will routinely visit our physical office locations as needed.