Information Technology Intern

Background

OFN is the nation’s leading investment intermediary and network CDFIs serving rural, urban, and Native communities across the United States. With over $1 billion in total assets under management, OFN manages a national membership network of over 470 mission-driven lenders and CDFIs, including community development loan funds, credit unions, green banks, community development banks, minority depository institutions, and venture capital funds. OFN is a trusted investment partner to the public, private, and philanthropic sectors – foundations, corporations, banks, government agencies, and others. For more than 30 years, our team has helped partners invest in communities to catalyze change and create economic opportunities for people and places traditional finance doesn’t reach. 

To learn more, visit www.ofn.org 

People who work at OFN come from a variety of professional and academic backgrounds. If you have: 

• Passion for the mission and true believer in our core purpose. 

• Courage to be a fearless advocate who is confident and resilient in our fight to drive capital into low-income communities. 

• Smart, quick seekers of knowledge who thrive on creating and developing new strategies, products, and programs for increasing capital to communities we serve. 

• Desire to be a collaborative team player who possesses humility and a willingness to lean in all areas of our work. 

Come be a part of our growing diverse, highly committed, skilled, and collaborative staff.  At OFN, we are dedicated to building a diverse, inclusive workplace, so if you are excited about this role but your experience does not align perfectly with every qualification, we encourage you to apply nonetheless. You may be the right candidate for this or other roles. 

This position is based in Washington, D.C. All staff currently work a hybrid schedule.

Summary

Opportunity Finance Network is looking to fill the position of Information Technology Intern.  The IT Intern will support the IT & Facilities team in reviewing, maintaining, and modernizing OFN’s internal IT documentation, systems, and support processes. This role offers an excellent opportunity to gain hands-on experience across various facets of IT operations, policy management, and Salesforce platform support. The intern will work closely with the SVP of IT and Facilities, as well as collaborate with the Salesforce Associate and other staff.

Responsibilities

IT Operations Support

• Review, edit, and organize existing IT policies and standard operating procedures (SOPs)
• Store finalized documents in a centralized SharePoint location for staff-wide access
• Assist with IT asset inventory management and tracking
• Review IT service contracts, identify key dates/terms, and help maintain a contract tracker
• Support exploration of new technical tools and initiatives by conducting research and feasibility analysis

Salesforce & Systems Support (Under Salesforce Associate)

• Assist with bulk data updates using Salesforce DataLoader
• Generate and maintain reports and dashboards in Salesforce, Power BI, and Tableau
• Provide first-level Salesforce troubleshooting and end-user support
• Help create and maintain FormAssembly forms and validate data flows
• Perform basic user account maintenance across systems (create/deactivate users, adjust permissions)
• Support onboarding and offboarding tasks related to IT and Salesforce access
• Develop and update documentation for IT and Salesforce-related processes

Requirements

Education and Experience:

• Current student pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field

Knowledge, Skills, Abilities, and Physical Requirements:

• Strong attention to detail and excellent organizational skills
• Familiarity with Microsoft 365, SharePoint, and Excel
• Interest or experience in Salesforce, Tableau, or Power BI is a plus
• Ability to follow written documentation and contribute to process improvement
• Strong written and verbal communication skills
• Self-starter with the ability to manage multiple priorities with minimal supervision
• Hybrid work schedule with flexible hours (5–10 hours per week)
• Some onsite presence required at OFN’s Washington, DC office
• Intern will be provided a laptop and necessary system access
• Must adhere to OFN’s IT and data security policies

Compensation and Benefits

How to Apply

To apply, send your cover letter and resume to: https://recruiting.paylocity.com/recruiting/jobs/All/54d32c45-1556-436f-8691-c00706ab3fca/Opportunity-Finance-Network

We are an Equal Opportunity Employer (EOE). We comply with all applicable federal, state, and local equal employment opportunity laws.