Chief Operating Officer

Background

Frontier Housing has served Appalachian communities in the heart of the Ohio River
Valley since 1974 by developing housing for homeowners and renters, providing owner
occupied repair services, and managing a revolving loan fund. Frontier offers a
supportive, fast-paced work environment, where we work together to improve the
quality of life for individuals and communities.

Summary

The Chief Operating Officer (COO) helps shape and guide the future growth and
direction of Frontier Housing. The COO has the authority to make programmatic
decisions and resolve challenges across the organization, and interpret organizational
policies and procedures set by the board and CEO. The COO and leads Frontier’s
programmatic efforts by overseeing the departments that deliver services to Frontier’s
customers [i.e. the Lending, Housing Preservation, Construction, and Rental and Multi
family departments as of March 2025]. The COO will be an integral member of
Frontier’s senior staff, and will oversee and provide leadership to several inter
departmental teams.

Collaborating with the President & CEO to establish and implement the
organizational direction, ensuring alignment with Frontier’s mission, vision and
values and the strategic plan and other directives of the board;
• Oversee company operations and employee productivity, building a highly
inclusive culture that ensures team members can thrive while meeting
organizational goals;
• Collaborating with the President & CEO, the Director of Finance, and the rest of
the senior staff to set goals and develop annual and multi-year budgets;
• Ensure effective professional development, performance management, and
retention; and
• Translating strategy and goals into actionable and measurable workplans.

Responsibilities

Collaborate with the President & CEO and the Director of Finance, and lead the
senior staff to set organizational production goals and develop annual and multi
year budgets; Collaborate with the President & CEO and the Director of Finance to develop
innovative strategies to address the community development challenges facing
the communities Frontier serves.

• Lead the development of annual and multi-year organizational plans, and
oversee the development of departmental and individual workplans for the
departments under the COO’s supervision;
• Foster effective communication within the organization, including across
departments and among the senior staff, in order to achieve effective
collaboration and culture of excellent performance;
• Identify and cultivate partnerships that contribute to the organization’s success
while building and maintaining trusting relationships with key customers, partners,
local leaders and stakeholders;
• Develop and implement business models for Frontier’s lines of business that align
with the short- and long-term objectives developed in tandem with the
President& CEO;
• Monitor performance and take corrective measures when necessary;
• Ensure the preparation of detailed programmatic updates and forecasts;
• Analyze internal operations and identify areas for process improvement to
optimize quality, efficiency and productivity;
• Measure and assess organizational and departmental outcomes relative to
goals, budgets and workplans;
• Assess potential operational and programmatic risks to the organization, and
develop and implement effective mitigations;
• Develop and implement business continuity plans to safeguard Frontier against
unexpected events that could cause a disruption of service delivery and other
key operations;
• Direct and mentor programmatic department leaders and their staffs;
• Ensure compliance with national and local business regulations, and take
appropriate action when necessary; and
• Perform other related work as required.

Requirements

• Five or more years of experience in executive leadership roles, including
personnel management;

Excellent written and oral communication skills;
• Experience leading a team of affordable housing professionals;
• Excellent leadership skills, with steadfast resolve and personal integrity;
• Experience with business planning tools for workplan and workflow development
and tracking, including software platforms and applications which facilitate the
creation of and reporting on workplans;
• Working knowledge of, and experience with single-family and multi-family
affordable housing development practices, programs, methods, and funding
opportunities;
• Experience preparing budgets at least at a departmental level and familiarity
with financial management in a nonprofit context;
• Familiarity with mortgage lending and the workings of a CDFI;

Understanding of regulatory issues facing affordable housing developers and
financiers, including the particular issues facing nonprofit organizations;
• Understanding of data analysis and performance metrics;
• Ability to diagnose problems quickly and foresee potential issues;
• Skill with a variety of computer products and platforms including MS Word, MS
Excel, MS Outlook, MS Teams, PowerPoint, Publisher, and Salesforce;
• Familiarity with light-frame residential construction and energy-efficient
construction techniques;
• Ability to work with people from diverse backgrounds, including people of
varying economic means; and
• Knowledge of, and an affinity for, Frontier’s mission, and for energy-efficient
construction practices and methods.
In addition, the successful candidate must be willing to work some evenings and
weekends, and periodically travel to conferences and convenings out of state,
including potential travel by airplane.

Compensation and Benefits

Competitive salary and benefits package, including a cell
phone allowance, based on experience.

How to Apply

Please use this link to apply. Chief Operating Officer – Morehead, KY – HRG Retained Search Jobs