Trainer & Housing Cooperative Coach

Background

About New Hampshire Community Loan Fund

We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided systematically excluded people and communities with loans, coaching, and guidance that enables them to become economically secure.

From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on four areas of community development finance:

•  Affordable Homeownership
• Small Businesses & Nonprofits
• Small Towns & Municipalities
• Energy Efficiency Solutions

Summary

 The Position

We are looking for an energetic and talented individual to fill a critical role in our ROC-NH housing program. ROC-NH works with homeowners in and owners of manufactured-home parks statewide to convert those parks into communities that are owned and governed by residents, known as resident-owned communities (ROCs). ROC-NH’s financing, training, and business coaching help homeowners in ROCs build equity, achieve stable housing, develop leadership, and strengthen their communities.

Do you flourish in helping people achieve their goals by building their professional and personal skills? In this job you will support and strengthen people’s growth by providing training and education to ROC members.  You will inspire new concepts and ideas by delivering a leadership-training curriculum designed to enhance business competencies and communication skills. Help design and develop in-person, remote, and regionally delivered training in communities across the state will connect you to adults eager to sharpen their knowledge.

Managing, operating and governing a housing cooperative requires skill.  As a business coach, you will be on the front lines helping ROC cooperatives achieve their business goals while fostering empowerment, community spirit, and self-sufficiency. The successful applicant will also be responsible for providing general governance-related technical assistance to an assigned portfolio of ROCs. This position involves regular night and weekend commitments and in-state travel.

Responsibilities

Major Responsibilities/Accountabilities

Training and Instruction

• Build resident skills by providing a positive, encouraging business coaching process. Guide community members toward participating In comprehensive educational and training programs offered at ROC-NH and ROC USA.
• Build resident skills by providing a positive and encouraging educational process. Participate in the development and delivery of a comprehensive educational program for ROC members, including the ROC-NH Community Leadership training series, ROC Essentials, additional business training, and conference workshops. These are delivered both in-person and online.
• Prepare instructional materials to facilitate all phases of training, including promotion, facilitative agendas, handouts, and evaluations.
• Support the acquisition team during meetings with manufactured-home park residents interested in forming a resident-owned community. Inform them of available options for purchasing their community while providing training and education regarding the necessary functions of a successful ROC.
• Adhere to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior.

Business coaching and technical assistance

Business coaching helps ROCs build skills and understand the roles and responsibilities necessary to effectively manage the ROC while fostering empowerment, community spirit, and self-sufficiency.

• Build resident skills by providing a positive, encouraging business coaching process. Guide community members toward participating In comprehensive educational and training programs offered at ROC-NH and ROC USA.
• Provide governance support and ROC management guidance to an assigned portfolio of ROCs, including but not limited to:
  • Regularly attending board and membership meetings.
  • Helping ROC boards and members navigate and apply their governing documents.
  • Assist ROCs in creating annual budgets that meet their financial obligations
  • Monitoring ROC budgets and meeting minutes.
  • Assist ROCs to create long-term Capital Improvement Plans
  • Capturing and updating important ROC-related information in internal records and databases.
  • Facilitating ROC self-assessments.
  • Connecting ROCs with external resources as appropriate.
  • Serving as ROC-NH’s primary point of contact for the assigned ROCs.
• Support all aspects of community financial and loan compliance in coordination with ROC lending team, including plans to assess organizational health, troubleshoot problems, and develop goals and action plans.

Team Player

• Support ROC-NH team members by sharing knowledge, serving as a substitute or additional support when needed, engaging in ROC-NH team meetings, and Community Loan Fund initiatives.
• Embrace the Community Loan Fund’s values: We live respect, embrace challenges, and advance equity.
• Contribute to information-sharing through social media.

Qualifications and Characteristics

• Ability to creatively deliver training while encouraging, listening, and having command of instructional materials.
• Enjoyment of an experiential learning environment with adult learners.
• Possesses general business acumen to coach and guide ROCs.
• Comfortable thinking on your feet and problem solving.
• Able to self-manage work-life balance and personal leadership development
• Enjoy helping others build their skills.
• Sound decision-making and organizational skills.
• Ability to earn trust quickly, facilitate meetings, identify needs, and advance skills with diplomacy and tact.
• A team player.
• Valid driver’s license.
• Ability to work nights and weekends.

Requirements

Education and Experience

• Bachelor’s degree or equivalent, including as a ROC resident or other leadership experience.
• Skill and experience in training, business coaching, instruction, and/or education.
• Ability to read financial documents.
• Proficiency with Microsoft Office Suite.
• Experience with Salesforce a plus.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.).
• Ability to read, write, and understand and speak English clearly.
• Ability to use a computer for Community Loan Fund business.
• Ability to drive for extended periods, both day and night.
• Ability to walk for extended periods on various terrains.
• Ability to lift at least five pounds.

Employment Details

• Location: Concord, NH and hybrid (in office Tuesday and Wednesday; training will be in person)

Compensation and Benefits

Starting salary $56,000

The Community Loan Fund’s current benefit package includes medical and dental coverage, group life and disability options, health, and dependent care Flexible Spending Accounts and our 401(k) Plan upon completion of each plan’s eligibility requirements. These benefits are subject to modification at any time by the Community Loan Fund and will be reviewed with you in detail on your first day of employment.  We also offer vacation, sick time, 11 Federal Holidays and 4 Floating Holidays.

How to Apply

If the description above is a good fit for your skills, abilities, and interests, we would love to hear from you! Please email us a resume with a cover letter to [email protected] with subject line of “Trainer & Housing Cooperative Coach”

New Hampshire Community Loan Fund adheres to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior. We are an Equal Opportunity Employer.