Loan Administration and Servicing Officer

Background

National Community Investment Fund (NCIF) is a national Community Development Financial Institution (CDFI) whose mission is to invest in social impact and economic opportunity in rural, small-town, and urban America.

Since its inception in 1996, NCIF has deployed over $560 million of impact capital, creating over 17,000 jobs in 34 states and territories. Total assets under management at NCIF are around $262 million, including a balance sheet of $77 million and a serviced loan and NMTC portfolio of $185 million.

NCIF has partnered, lent and invested with a network of over 50 mission-oriented financial institutions, banks, and non-bank organizations to expand the flow of capital into communities with limited access to financing. Through this network, NCIF helps catalyze investment, strengthen local institutions, and scale impact beyond its direct balance sheet.

NCIF is an entrepreneurial organization with a strategic plan that seeks to deploy over $1 billion in impact assets over the next 10 years, and to evolve using artificial intelligence and other advanced technologies.

NCIF delivers its mission through three complementary business lines:

• Equity Investing – Providing equity, debt, and deposit investments to mission-oriented financial institutions, including CDFI banks, minority depository institutions, and other mission oriented financial aligned platforms.
• Lending – Originating and syndicating loans that support small businesses, affordable housing, healthcare, education, and other community-focused sectors.
• New Markets Tax Credits (NMTC) – Deploying NMTC allocations into high-impact operating businesses and real estate projects that drive economic opportunity.

All financing activities have a foundation of impact measurement and data analysis. NCIF is also evaluating use of Artificial Intelligence tools to attract additional capital to the sector.

Summary

NCIF is seeking a highly organized, detail-oriented, and experienced Loan Administration & Servicing Officer to be responsible for construction loan administration and loan servicing activities associated with NCIF lending, investing and New Market Tax Credit (NMTC) portfolios. The ideal candidate brings deep expertise in construction draw management, collateral analysis, and credit risk monitoring, and thrives in a mission-driven financial institution committed to expanding capital access in underserved communities.

Responsibilities

The Loan Administration & Servicing Officer will be responsible for the following activities in accordance with departmental and NCIF policies:

Loan Administration

• Serve as the primary point of contact for borrowers, general contractors, and independent construction monitors throughout the construction draw process.
• Create and maintain construction loan disbursement files, ensuring documentation is complete, accurate, and current.
• Enter disbursements into the loan platform in a timely and accurate manner.
• Order and review title date-down endorsements from title companies; identify, communicate, and resolve title issues on each draw request.
• Review AIA construction contracts, performance bonds, sub-contractor lists, collateral, lien waivers, and supporting documentation to confirm compliance with loan terms, portfolio policies, and regulatory requirements.
• Coordinate with independent construction monitors (ICMs) to verify progress and ensure disbursements align with the approved construction plan and schedule.
• Track construction budgets, timelines, and contingency usage; escalate budget overruns, schedule delays, or contractor issues to senior management.
• Conduct site inspections or review ICM inspection reports to verify project status prior to funding draws.

 

Loan Servicing

• Manage day-to-day loan servicing activities across NCIF’s lending, investing and NMTC portfolios, including assisting with payment processing, escrow administration, and loan boarding.
• Monitor and track loan covenant compliance, financial reporting deadlines, insurance certificate renewals, appraisals, environmental report, and impact reporting requirements.
• Maintain tickler systems for collecting covenant reports, financial statements, insurance certificates, compliance certificates, and community benefit reports (CBRs).
• Assist with the process of onboarding loan modifications, extensions, and payoffs in the loan management system.
• Respond to borrower inquiries regarding loan balances, payment schedules, and servicing matters.
• Coordinate with the NMTC team to service QLICI loans, including tracking investor reporting obligations and unwind/exit processes.
• Ensure accuracy and completeness of loan data in the loan management system (e.g., Fundingo or equivalent platform).
• Assist in the preparation of monthly, quarterly, and semi-annual loan servicing and portfolio reports for internal management and external investors.

Requirements

Who You Are

• Highly organized, detail-oriented, and dependable, with strong personal ownership and follow-through.
• Experienced in construction lending operations and comfortable managing complex, multi-party draw processes.
• Analytical and intellectually curious, with a strong ability to evaluate financial data and identify risk.
• Comfortable receiving feedback and committed to continuous improvement.
• Able to manage multiple competing priorities without sacrificing accuracy or quality.
• Collaborative team player who can serve as a primary point of contact for borrowers and external stakeholders.

What You Bring

Qualifications

• 3–8 years’ experience in construction loan administration, loan servicing, and/or credit administration in a commercial lending environment.
• Demonstrated hands-on experience managing construction loan draw processes, including AIA draw reviews, title updates, lien waivers, and ICM coordination.
• Experience in loan servicing operations, including payment processing, covenant monitoring, and loan system management.
• Familiarity with NMTC structures, QLICI loan administration, and/or CDFI lending practices is strongly preferred.
• Experience preparing and maintaining credit files, loan reviews, and compliance documentation.
• Strong financial analysis skills, including the ability to read and interpret financial statements, rent rolls, and construction budgets.
• Proficiency in MS Office, with strong expertise in MS Excel.
• Experience with loan management systems (e.g., Fundingo, nCino, or equivalent) required.
• Passion for community development and for expanding economic opportunity in underserved communities.
• Bachelor’s degree (or equivalent work experience), preferably in business, accounting, finance, or real estate.

Preferred

• Experience with CDFI, NMTC, USDA, or other mission-driven lending programs.
• Knowledge of data visualization, and/or AI tools will be a plus.

Location: Candidate must be based in Chicago or willing to relocate. Hybrid work schedule with current policy being 3 days in office. Must have permanent legal right to work in the US.

Compensation and Benefits

Salary commensurate with experience.  Comprehensive benefits package.

How to Apply

Please send a resume, cover letter, and writing sample to [email protected]