Training and Internal Communications Officer (Generalist)

Company: CHFA CT Housing Finance Authority

Location: Rocky Hill, CT

Job Function: Human Resources


Connecticut Housing Finance Authority (“CHFA”) is a self-funded, quasi-public organization.  Its mission is to alleviate the shortage of housing for low-to moderate-income families and persons in the state of Connecticut (“State”) and, when appropriate, to promote or maintain the economic development of the State through employer-assisted housing efforts.

CHFA is a mission-driven leader in creating #affordablehousing opportunities for families and individuals in Connecticut. We believe in the power of the diverse and inclusive communities we serve. We provide a challenging, progressive and supportive environment that encourages and promotes employee development.

We offer competitive salaries; tuition reimbursement; 457 deferred compensation, state sponsored pension plan, comprehensive health, dental, life, and disability plan, paid vacation, sick, and holidays, flexible work options, ongoing training, career development and if qualified employee may be eligible for student loan forgiveness under Federal Loan assistance program.


Training:  This position assesses company-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance, and recognize performance.

Internal Communications:  Develop, lead, execute internal communication strategies.  By ensuring staff are educated, engaged, handle various other employee communication initiatives and projects as the need arises.



  • Conducts annual training and development needs assessment.
  • Develops training and development programs and objectives.
  • Administers spending against the departmental budget.
  • Obtains and /or develops effective training materials.
  • Train and guide managers, supervisors and others involved in employee development efforts.
  • Work with HR Director to plans, organizes, facilitates r employee development and training events.
  • Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
  • Conducts follow-up studies of all completed training to evaluate and measure results.
  • Develop a training plan for the agency and work with leaders to modifies programs as needed.
  • Ensure that training exemplifies the desired culture, norms, and values of the agency.
  • Works effectively as a team member with other members of management and the HR staff.
  • Own and/or support special projects as needed and assist with other responsibilities as assigned.
  • Will work with HR Director on HR matters such as staff development, Organizational development, succession planning amongst other items.

Internal Communications:

  • Develops communications plans and programming (as applicable) to support various departmental needs.  This may be written word or visual or both; and/or technical in nature.
  • Work with Director of HR on a variety of internal communications channels to support various initiatives within the agency including yammer, stream, email, intranet, media walls, etc.
  • Responsible for developing analytics and reporting. Tracks engagement with content and reports on analytics.
  • Develop initiatives for the internal communications team
  • Contribute to the development and implementation of the annual communications plan, including the cascade of leadership messages, company news and employee recognition to the right audiences at the right times
  • Create graphics and communications collateral for the team, including PowerPoint slides and email banners
  • Develop and post content using communications channels and platforms (intranet sites, enterprise social media channels, video streaming, etc.).  Leverage Office 365 apps, including SharePoint, Yammer, Stream, and Teams, to reach our employee base more effectively.
  • Connect and collaborate across the business to build a pipeline of impactful stories and drive content creation for sharing across the intranet and beyond.
  • When required work with Director of Research, Marketing and Outreach to align internal communications and external marketing to create and foster a unified brand identity
  • Develop slides and talking points for town halls, board events, leadership meetings and other significant internal events and activities
  • Set up logistics for the team’s various communications mechanisms, including leadership team meetings and town halls, and lead day-of logistics for each, as needed.
  • Handle various other employee communication initiatives and projects as the need arises


  • Bachelor’s degree preferred but experience in lieu of degree will be considered
  • Minimum of 6 years of experience designing and implementing employee development programs.
  • Minimum of 3 years’ experience staff training/development
  • Certified Professional in Learning and Performance (CPLP) credential preferred not required
  • Excellent verbal and written communication skills.
  • Strong presentation skills required
  • Proficient with training methods.
  • Ability to evaluate and research training options and alternatives
  •  Excellent PowerPoint capabilities
  • Combination of strategic and creative problem-solver and hands-on.
  • Strong prioritization capabilities and flexibility.
  • Experience in social media platforms, intranet content development, and other communication technologies.

Knowledge, Skills, and Abilities

  • Good judgement and decision-making ability
  • Ability to inspire change through creative, innovative, and ideas
  • Proven organizational skills, attention to detail, problem analysis and resolution, analytical ability, as well as listening
  • Strong interpersonal and ability to influence and collaborate with others to achieve team goals and expectations.
  • ALL OTHER DUTIES AS ASSIGNED:At the discretion of Director of HR, successful candidate may be expected to assist within other areas of HR such as Organizational development etc.  This is not an exclusive list of all job functions, and the employee is expected to complete all duties as assigned.  Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally.  This job description in no way constitutes an employment contract or agreement

Compensation and Benefits

Salary: 99,847-135,000  (DOE)

How to Apply

To apply for this position, submit resume and cover letter referencing the position for which you are applying and complete the on-line application at:

Applications open until position filled.

CHFA is an equal opportunity/affirmative action employer and strongly encourages the application of women, minorities, veterans, and persons with disabilities.