Social Impact Analyst

Background

The Washington Area Community Investment Fund (Wacif) advances equity and opportunity in the Washington, D.C. area’s underserved communities by providing financial capital, business advisory services, and strategic networking support to underinvested entrepreneurs. Since its inception in 1987, Wacif has deployed more than $100 million in capital, served more than 4,500 entrepreneurs with business advisory services, and helped create or retain more than 44,000 local jobs. To learn more about Wacif’s work, visit www.wacif.org.

Summary

The Washington Area Community Investment Fund (Wacif) seeks a full-time Social Impact Analyst to play a central role in measuring and evaluating Wacif’s impact, helping us drive equity and opportunity in the DC metropolitan area.  Reporting to the Chief Operating Officer (COO), the Social Impact Analyst will actively contribute to Wacif’s program effectiveness, strategy, storytelling, and future direction.

The Social Impact Analyst will establish impact measurement frameworks, develop data collection processes, and implement analysis strategies to evaluate outcomes in lending, advisory services, and community revitalization. The Social Impact Analyst will be responsible for managing Wacif’s Customer relationship management (CRM) system for client data.

This position will collaborate closely with all departments and will serve as a compelling advocate for the importance of impact assessment, engaging with internal and external stakeholders: staff, Board of Directors, funders, investors, community partners, and other Community Development Financial Institution (CDFI) stakeholders.

Responsibilities

Impact Measurement:

• Partner with the advisory services team, lending team and programmatic staff to design and implement impact measurement frameworks including Theories of Change for Wacif’s programmatic and lending initiatives.
• Develop new or improve upon current business processes, systems, and data collection procedures, as necessary, to ensure client data and outcomes are effectively and efficiently tracked.
• Partner with the advisory services team, lending team and programmatic staff on the creation and delivery of surveys and data analysis plans.
• Use rigorous methodologies to identify trends in data, analyze and interpret results.
• Craft reports, narratives and presentations to effectively communicate findings to various stakeholders, making strategic recommendations to improve Wacif programming and enhance our

CRM Administration & Reporting:

• As a member of the Management Information Systems (MIS) team, collaborate to compile key performance metrics for Wacif dashboards to present to Wacif’s leadership team and Board of Directors (BoD).
• Centrally administer Wacif’s customer relationship management (CRM) system, HubSpot, to maximize the efficiency in the data entry process, as well as make it as user friendly as possible so that each line of business can track and report on key performance statistics related to impact.
• Manage and work in partnership with leadership team to report data and impact to the CDFI Fund, Small Business Administration (SBA), Opportunity Finance Network (OFN), Aeris, and other membership and investment focused institutions.
• Coordinate and produce impact reports to meet grant and investment obligations.
• Develop and manage monthly, quarterly, and yearly reports for impact reporting and grant writing purposes.
• Work with the COO and Chief Development and Communications Officer (CDCO) to analyze data and package findings for presentation to current and potential partners.
• Contribute expertise to inform Wacif Business Intelligence and analysis toolkit

Collaboration & Industry Expertise:

• Develop relationships with impact leaders at CDFIs and across the impact investment industry.
• Remain current on impact assessment methods and ideology to continuously improve Wacif’s impact measurement.
• Collaborate with team members to produce materials that communicate our approach to impact assessment.
• Design and conduct additional research (e.g. case studies) and produce reports of findings as assigned.

Other Duties:

• Other duties and responsibilities that arise as assigned by leadership.
• Completes special projects as assigned.

Requirements

• Bachelor’s degree in social sciences, economics, public policy, business administration, or a related field. Master’s degree preferred.
• 3-5 years of experience in impact measurement, data analysis, and program evaluation, preferably in a community development, nonprofit, or financial services setting.
• Experience designing and implementing impact measurement frameworks such as theories of change and logical frameworks.
• Strong knowledge and experience with social impact data collection, monitoring and evaluation
• Experience designing and administering online surveys, one on one interviews and group feedback sessions
• Excellent analytical and data interpretation skills, including ability to identify statistically valid correlations and causes among data points
• Ability to effectively analyze data and respond with appropriate strategies and tactics.
• Strong technical skills including qualitative, quantitative research skills, and ability to work with large data sets across various operating technology platforms.
• Exceptional attention to detail.
• Proficient in Microsoft Office Suite (especially Excel)
• Deep knowledge of CRM systems with ability to design and administer for the organization with the purpose of tracking client interactions, deals, and other data that can be used in measurement impact studies. HubSpot experience preferred.
• Excellent written and verbal, presentation and communication skills; ability to present arguments and analysis in a structured and succinct manner
• Excellent organizational skills, and ability to multitask, prioritize and meet deadlines in a fast-paced environment. Project Management experience preferred.
• Ability to work autonomously as well as collaboratively, highly motivated and results driven.
• Strong knowledge of and sensitivity to underserved/underinvested communities.
• Experience with economic development work or economic issues local to the Washington, DC and metropolitan area.
• Interest in social impact investment, community development and entrepreneurship.
• Experience in entrepreneurship, finance, economic opportunity and/or nonprofit sector a plus.

In order to thrive at Wacif, a candidate must:                                          

• Be a team player and work well with a diverse set of stakeholders, investors, and clients.
• Be proactively self-engaged in research and innovations in the field of Monitoring and Evaluation (M&E), impact investing, and economic development.
• Excel in an entrepreneurial, rapidly growing, and independent environment.
• Be a big-picture thinker who eagerly seeks opportunities to exceed expectations and resolve challenges autonomously.
• Exhibit commitment to professional self-development and growth, developing new skills whenever necessary.
• Be a self-starter and self-motivator.

Compensation and Benefits

Competitive salary commensurate with experience.  Medical, Dental, Vision, HSA, FSA, DCA, Life & Disability insurance coverages available. 401(k) retirement plan (employer matching contribution eligible); paid time off (increased with tenure), paid holidays and sick leave days, transportation benefits, and education assistance benefits (professional development, tuition reimbursement, and student loan repayment).

How to Apply

Interested candidates should email a resume, thoughtful cover letter that outlines how your skills and experience meet the qualifications of the position, and salary requirements to [email protected] with “Social Impact Analyst” in the subject line.

Wacif is an equal opportunity employer and welcomes candidates from diverse backgrounds.

Wacif provides a flexible and hybrid working environment with the opportunity to work remotely.