Residential Loan Officer

Company: Mill Cities Community Investments (MCCI)

Location: Lawrence, MA

Job Function: Lending/Loan Operations


Mill Cities Community Investments (MCCI) bridges the capital access gap in low-to-moderate income communities and under-resourced populations in the Merrimack Valley and expands across Massachusetts through a range of low-cost loan programs and technical assistance to homeowners and businesses. MCCI is a U.S. Treasury-certified Community Development Financial Institution (CDFI) and a state-certified Community Development Corporation (CDC).

MCCI’s Residential Services is committed to assisting homeowners build and preserve their wealth by improving the health, quality, and sustainability of their homes for their families and community.


The residential loan officer position supports MCCI’s mission and growth by advancing residential services’ financial offerings to low-income homeowners. The Residential Loan Officer’s main responsibilities include loan origination and processing, underwriting, and closing loans. This includes evaluating borrowers’ risk on both new and existing obligations and ensuring quality and soundness for the loan. This position is accountable for maintaining thorough knowledge of various loan programs offered by the organization and network.


  • Serves as the primary point of contact for clients proving awareness of our lending products and understanding and accessing their financial needs.

  • Originate loans using the Encompass loan origination system and other loan databases.

  • Ensure all disclosures are provided and executed in a timely manner.

  • Coordinate with clients and partners to compile and verify all necessary documentation to process and complete mortgage loan files.

  • Underwrite loans ensuring compliance with established program policies and guidelines, including evaluating credit, debt ratios, and home equity.

  • Prepare and present financial analysis for review and credit approval to the Residential Loan Committee.

  • Manage the loan closing process, including coordinating with the client and preparation of closing documents.

  • Meet with the client to review the closing package and notarize signatures on documents as needed.

  • Ensure accurate and timely upload of all closed loans to investors and delivery of the note.

  • Develop and maintain relationships with referral sources and partner agencies.

  • Maintain high levels of customer service, facilitate resources and assist in problem-solving as needed.

  • Perform other duties as assigned.


  • Experience in mortgage lending or relevant professional experience preferred.

  • MA Mortgage Loan Originator License or ability to obtain one within 90 days of start, required.

  • MA notary public or the ability to become a notary public within 90 days is required.

  • Valid driver’s license.

  • Fluency in Spanish and English is preferred.

  • Strong communication, analytical/technical skills, and time management.

  • Experience working with and servicing a multicultural client base.

  • Excellent people skills, with experience collaborating in a multi-disciplinary, diverse, and dynamic team

  • Solid computer skills, including MS Excel, Word, Google Drive, and loan databases.

  • Bachelor’s Degree in a related field, such as business administration, Business, Accounting, Finance, Community and Economic Development, or equivalent experience preferred

Compensation and Benefits

Salary: Salary range is $65,000 – $75,000 per year; non-commission

Benefits: Health, Vision, Dental & Retirement

Job Type: Full-Time, Hybrid Work

How to Apply

Email a resume and cover letter to