Rapid Recovery Loan Portfolio Coordinator
Company: N.C. Rural Economic Development Center
Location: Raleigh, NC
Job Function: Lending/Loan Operations
Background
Background
Since 1987, the NC Rural Center has worked to improve the quality of life for the state’s rural people and places. We operate with the core belief that our rural communities have inherent cultural value and are vital to the overall economic health of our state. We recognize that the changing landscape of rural North Carolina brings with it significant challenges, but we also believe in the resiliency of our state’s rural people and their dedicated stewardship of the communities they call home.
The Mission
The mission of the NC Rural Center is to develop, promote, and implement sound economic strategies to improve the quality of life of rural North Carolinians. They serve the state’s 78 rural counties, with a special focus on individuals with low-to-moderate incomes and communities with limited resources.
Summary
Job Summary:
The rapid recovery loan portfolio coordinator is primarily responsible for administering various ongoing loan servicing and loan management functions, deliver comprehensive and prompt customer service to internal and external customers, and exercise quality control oversight in the execution of all duties. Create value for the organization and its employees. Be a good teammate. Live our core values.
Responsibilities
Essential Functions:
- Processing transactions and other portfolio management items related to business loans, by directly interfacing with third party vendors, including credit underwriting, refinancing, modifications, deferrals, refinancing, and other business loan related items.
- Monitoring and managing the processing of upcoming maturities and expiring collateral and loan documents.
- Reviewing and handling items on documentation exception reports.
- Assist third party vendors releasing collateral on paid off loans.
- Orders and reviews UCC lien searches.
- Track insurance coverage(s) applicable to the underlying collateral for UCC and real estate secured loans.
- Review documents and reports to assist Supervisors or Managers with the management of the business loan portfolio(s).
- Ensure adherence to Rural Center Collections Protocols Manual. Recommend and update manual as needed.
- Directly interface and monitor third party vendors engaged with the Rural Center collection process.
- Ensure reporting requirements of the Rural Center collection process is adhered to and submitted on a timely basis.
- Assist and support internal audit and loan reconciliation of NC Rapid Recovery loan portfolio.
- Provide grant and compliance oversight, and develop processes for documenting grant information and reporting activities, including documentation for compliance thereof and audit of such programs.
- Complete and ensure accuracy of loan charge-off packages and monitor throughout the collection process.
- Other duties as assigned.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- High school diploma or equivalent. Associates Degree or higher preferred.
- Two to three years work experience in CDFI or financial services environment preferred
- Strong computer skills relevant to loan origination and servicing lending platforms, and Microsoft Office Suites (e.g., Word, Excel, Outlook, etc.).
- Organizational skills and attention to detail.
- Strong decision-making/problem resolution skills.
- Demonstrate strong analytical and research skills, organizational skills, and customer service skills.
- Effective verbal and written skills. Bilingual in Spanish preferred.
Compensation and Benefits
NC Rural Center offers a salary range of $55K-$62K for this position, commensurate with experience. The NC Rural Center offers excellent benefits, including health, vision, and dental insurance, retirement contributions, holidays, and paid time off. The NC Rural Center is an equal opportunity employer.