Member Services Representative

Company: Concord Federal Credit Union

Location: Brooklyn, NY

Job Function: Finance


Background

Concord Federal Credit Union is a community-based credit union that has been servicing Brooklyn residents and their banking needs for over 70 years.

Summary

Description:

The Member Services Representative (MSR) reports to the Operations Manager and assists in carrying out the mission of the Credit Union. The MSR will work to ensure that the day-to-day needs of the Credit Union members are met on a timely basis and in a professional, courteous and friendly manner. The MSR must have a proactive and positive attitude.

 

Responsibilities

Duties may include, but not be limited to:

– Assist members and potential members with their financial needs

– Open new accounts and close accounts; assist members in registering for new products and services

– Process teller transactions including deposits, withdrawals, loan payments, transfers, check cashing, selling of cashier’s checks

. Resolve problems and provide assistance regarding other credit union products and services

– Maintain a balanced cash drawer

– Answer questions and solve member problems

– Maintain member records by updating account information

– Answer phones in a courteous manner

– Scan and file documents

– Respond to email correspondence from members

– Adhere to safety and security practices and procedures

– Maintain a working knowledge of Credit Union products, services and systems

– Adhere to all Credit Union policies, procedures, and regulatory agency requirements

– Participate in all required and recommended training and development

 

Requirements

Qualifications: We are a growing Credit Union. We are looking for an outgoing and friendly individual who is a self-starter and can take initiative when responding to our members’ concerns. The ideal candidate will have the following qualifications:

– At least 3 years of customer service experience; preferably in a financial institution

– HS diploma; some college is a plus

– A positive and professional attitude and manner

– Love interacting with people . Be able to work as part of a team

– Accurately handle cash and the balancing of a teller drawer

– Be organized . Be detailed oriented and have the ability to multitask

– Be able to problem solve and provide solutions to members issues

– Be flexible with daily changes to duties as needed for the smooth flow of the office

-Previous customer service and/or financial experience is a plus.

– Familiarity with MS Word, Excel and Google Workspace is a plus.

– Proficiency in Spanish or another language is also a plus.

 

Compensation and Benefits

Salary Range:

$35,000 – $40,000

How to Apply

Interested candidates should submit their resume and cover letter to [email protected]