Member Services Representative
Company: Concord Federal Credit Union
Location: Brooklyn, NY
Job Function: Finance
Background
Concord Federal Credit Union is a community-based credit union that has been servicing Brooklyn residents and their banking needs for over 70 years.
Summary
Description:
The Member Services Representative (MSR) reports to the Operations Manager and assists in carrying out the mission of the Credit Union. The MSR will work to ensure that the day-to-day needs of the Credit Union members are met on a timely basis and in a professional, courteous and friendly manner. The MSR must have a proactive and positive attitude.
Responsibilities
Duties may include, but not be limited to:
– Assist members and potential members with their financial needs
– Open new accounts and close accounts; assist members in registering for new products and services
– Process teller transactions including deposits, withdrawals, loan payments, transfers, check cashing, selling of cashier’s checks
. Resolve problems and provide assistance regarding other credit union products and services
– Maintain a balanced cash drawer
– Answer questions and solve member problems
– Maintain member records by updating account information
– Answer phones in a courteous manner
– Scan and file documents
– Respond to email correspondence from members
– Adhere to safety and security practices and procedures
– Maintain a working knowledge of Credit Union products, services and systems
– Adhere to all Credit Union policies, procedures, and regulatory agency requirements
– Participate in all required and recommended training and development
Requirements
Qualifications: We are a growing Credit Union. We are looking for an outgoing and friendly individual who is a self-starter and can take initiative when responding to our members’ concerns. The ideal candidate will have the following qualifications:
– At least 3 years of customer service experience; preferably in a financial institution
– HS diploma; some college is a plus
– A positive and professional attitude and manner
– Love interacting with people . Be able to work as part of a team
– Accurately handle cash and the balancing of a teller drawer
– Be organized . Be detailed oriented and have the ability to multitask
– Be able to problem solve and provide solutions to members issues
– Be flexible with daily changes to duties as needed for the smooth flow of the office
-Previous customer service and/or financial experience is a plus.
– Familiarity with MS Word, Excel and Google Workspace is a plus.
– Proficiency in Spanish or another language is also a plus.
Compensation and Benefits
Salary Range:
$35,000 – $40,000
How to Apply
Interested candidates should submit their resume and cover letter to [email protected]