Loan Fund Servicer

Company: NCALL

Location: Dover, DE

Job Function: Lending/Loan Operations


Are you ready to join an organization where you can make an extraordinary impact every day?  NCALL in Dover, Delaware is an established nonprofit leader working throughout the Delmarva Peninsula in the fields of affordable housing, community development, and lending. With an outstanding history of achievements that spans more than four decades, a diverse staff of 40, and a budget of $5.4 million, we are a community development financial institution and a charter member and star producer in NeighborWorks America’s 250-member Network of Excellence. Over the years, we have had a regional impact of assisting over 44,000 households and leveraging over $2 billion in housing and community financing. Our mission is to “Strengthen Communities Through Housing, Lending, and Education.”


The Loan Fund Servicer (LFS) is a member of a close-working team of professionals and is responsible for the daily operations of servicing NCALL’s loan portfolio.  The LFS will monitor the performance of loans and provide excellent customer service to borrowers and other partners.  The LFS will oversee all aspects of loan servicing, including preparing portfolio reports, payment invoicing, loan document preparation, maintaining loan files and funding draw disbursements.


  • Oversee the daily administration and servicing of the loan portfolio
  • Provide excellent customer service to borrowers and participant lenders
  • Prepare various portfolio-related reports (typically monthly/quarterly) for use by Loan Fund Team, Loan Committee, and NCALL Board.
  • Prepare approved loans for closing, including preparation of commitment letter and loan documents, assisting Loan Officer with collecting outstanding documents, and coordinating the closing with borrower and settlement attorney; prepare documentation for modifications to existing loans as necessary
  • Enter new loans into the portfolio servicing software and collect all post-closing documentation
  • Maintain borrower loan files (both paper and electronic) as needed, including updating insurance certificates, UCC extensions, and other time-sensitive documents
  • Prepare and distribute monthly loan payment invoices for borrowers then receive and apply payments; coordinate late payment collection strategy with Loan Officers
  • Process borrower requests for construction draws and coordinate appropriate draw inspections and approvals
  • Proactively recommend efficient and effective workflow and quality control improvements
  • Coordinate the monthly Loan Committee meetings; distribute credit packages and various Loan Fund reports to committee members; record the minutes of the meeting


  • Empathy and understanding for the low-income people and communities served by NCALL and the Loan Fund
  • Minimum three years of work-related experience in loan servicing, loan portfolio management, or related experience and skills
  • Proven written and verbal communication and networking skills; interact well with the public, media, stakeholders, staff, and volunteers
  • Excellent interpersonal and professional skills in handling challenges and job performance
  • Proficiency in Microsoft Office and Internet applications

Compensation and Benefits

In addition to a family-like environment, NCALL offers a flexible work schedule, competitive salaries, and an excellent benefits package that includes:

  • 13 paid holidays and generous vacation and sick leave
  • Comprehensive health insurance plan; 95% paid by NCALL for Individual coverage
  • Group long-term disability policy and life insurance policy
  • 401K retirement plan in which NCALL provides up to a $2,400 match to employee’s contribution.
  • Dental and Eye insurance coverage are available
  • Tuition reimbursement through NCALL’s Higher Education Fund

How to Apply

Qualified candidates should send a cover letter, including salary requirements and resume, via email to  Please include the job title in the subject line.