Loan Compliance & Portfolio Manager

Company: Spruce Root

Location: Juneau or remote Southeast Alaska, AK

Job Function: Lending/Loan Operations


Spruce Root, Inc. is a 501(c)(3) non-profit Community Development Financial Institution (CDFI) creating a sustainable future for Southeast Alaska’s people, communities and environment. We are shifting the paradigms of power to support localized economies grounded in Indigenous values and ways of living. Spruce Root is a team of ambitious people dedicated to a new way of working in our region; working collaboratively with others, prioritizing family and well-being, and honoring our ancestors while building for the future. As a federally-certified Native CDFI, Spruce Root works to create positive change and equitable access to economic development through financial products and services to individuals in Southeast Alaska. Other programs include Path to Prosperity, workforce development, community planning and facilitation, and the administration of the Sustainable Southeast Partnership (SSP) and the Seacoast Trust.


The Loan Compliance & Portfolio Manager serves as a central member of the CDFI team, and is the client point of contact for ongoing loan servicing. This role is responsible for payment performance, compliance monitoring, annual review, financial analysis, and risk mitigation. This position coordinates all post-loan support and training activities aligned with clients needs and requirements. This position will monitor, identify and resolve performance-related concerns/issues as part of administration of a broad array of loans and investments, and will also measure credit risk and performance metrics to present lending business insights.

This position will play a key role in managing the growth, strategy and risk of the small business loan portfolio. The ideal candidate would be an exceptional communicator who can work well at the intersection of financial strategy and customer service. Other responsibilities include providing administrative support to the CDFI team, and other duties as assigned by the CDFI Director. 



  • Prepare reports for federal and private funders
  • Ensure data collection, reporting and filing systems meet organization’s reporting needs and comply with all contract, funder and audit requirements 

Loan Portfolio Management:

  • Manages existing loan portfolio through data and document tracking,  coordinating with existing borrowers and updating the CDFI dashboard 
  • Manage collateral for new and existing loans
  • Manage all aspects of the loan portfolio including software systems
  • Monitor and track loan portfolio, loan loss reserve, and mission metrics on a quarterly basis 
  • Ensure client compliance with funding requirements, loan covenants, collateral, insurance and other security requirements
  • Ensure the loan portfolio is reconciled to accounting records

Risk Management & Reporting:

  • Prepares quarterly reports on portfolio performance for senior management, loan committee, funders and the board  
  • Coordinates on-going technical assistance to borrowers to optimize the repayment of loans
  • Supervises loan repayment, delinquency management, collections, problem loans and workouts within established policies and performance standards 

Loan Administration:

  • Oversee loan administration including post-closing data entry, processing security interests, loan payments and distributions, loan modifications, loan payoffs, and monitoring compliance of borrower’s reporting and repayment
  • Monitor internal guidelines, policies and procedures; updates systems as necessary and disseminates information to appropriate parties 
  • Provide ongoing support to CDFI Director and other members of the CDFI team


Required knowledge, skills, and abilities

  • Experience in community economic development, lending, and/or experience working with government loan programs or community lending or related field
  • Strong computer/database/program management skills
  • Preferred (not required) experience with Google Suite, Microsoft Office, Salesforce and Downhome Loan Manager or related software suites 
  • Organized, detail-oriented self-starter with strong analytical skills and ability to manage multiple projects simultaneously
  • Customer service oriented, patient, flexible, with the ability to accept and give constructive feedback and support to Spruce Root clients
  • Ability to excel in a fast-paced and dynamic environment

 Required education and experience

  • Education in business, finance, a related field of study or equivalent work experience
  • Experience or training in lending, underwriting, and credit risk analysis
  • Experience or training in working with small business owners and entrepreneurs
  • Experience with business or mortgage lending in a traditional or CDFI lending environment, in one or more of the following activities: loan underwriting, origination, product development, closing, or operations

Additional requirements

  • Valid driver’s license
  • Satisfactory completion of a background check
  • Satisfactory completion of a reference check

Compensation and Benefits

  • Starting annual salary: $75,000
  • Comprehensive benefits package including medical, dental and vision insurance as well as FSA, HRA, 401(k) retirement plan, a wellness program, personal leave, wellness leave, opportunity to apply for 12 weeks of sabbatical leave after five years of service, and ongoing professional development. 

How to Apply

This position is open until filled; a first round of applications will be reviewed after January 31, 2024. To apply, send an email to with the subject line “CDFI Portfolio Manager – [YOUR NAME].”  

In the email, please include the following as a single PDF attachment:  

  • Your resume 
  • 1-page cover letter explaining your interest in the organization and position 
  • List of 3 professional references with contact information and relationship to you 
  • Short answers to the following questions: 
    • Where do you see yourself in 5 years and how will this position support you on that path? 
    • Spruce Root conducts background checks, is there anything you want to share with us about your background? 

In the body of the email, please also copy and paste the content of your short answers and include your name, phone number, and email address. As attention to detail is critical for success  in this role, only applicants who follow these specific application guidelines will be considered.  

With the goal of providing equal employment and advancement opportunities to all individuals, Spruce Root, Inc. bases its employment decisions on merit, qualifications, and abilities.  With the important exception of its commitment to hiring Alaska Natives and Sealaska Corporation shareholders and their family members, Spruce Root, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, ancestry, marital status, pregnancy, or any other consideration made unlawful by federal, state, or local law.  Spruce Root, Inc.’s commitment to equal opportunity employment applies to all persons involved in the operations of Spruce Root, Inc., and prohibits unlawful discrimination by any employee of Spruce Root, Inc., including supervisors and coworkers. 

Spruce Root, Inc. has affiliations with Sealaska Corporation, a Native Regional Corporation established under the Alaska Native Claims Settlement Act (43 U.S.C. 1601 et seq.).  As permitted by law, Spruce Root, Inc. promotes employment opportunities for Alaska Natives and Sealaska Corporation shareholders and their spouses and descendants by giving them preference in hiring.  

For questions regarding the the position, please reach out to Aldyn Brudie at