Lending Program Manager, CDFI

Background

NCRC CDF’s mission is to help bridge the racial wealth divide in America’s underserved communities. NCRC CDF invests in affordable housing development and provides access to capital and business support services to Black, Latino, and low- to moderate-income entrepreneurs nationwide. We work to reduce poverty, lower unemployment across these communities, and provide access to affordable housing.

Summary

NCRC CDF is seeking a highly detailed Lending Program Manager who will lead lending and CDFI grant awarding efforts under the guidance of the Operations Director. The Lending Program Manager will have client interaction directly and indirectly through collaboration with client-facing support staff. The Lending Program Manager will ensure adherence to NCRC CDF policy and practice in the execution of programs. The Lending Program Manager will ensure the collection of applicant, borrower, and grantee documents through the appropriate mechanisms and will work closely with our regulatory and compliance team to ensure loans and grants are funded in accordance with proper guidelines and practices. The Lending Program Manager will report to the Operations Director and provide active portfolio and lending program management, including evaluation of programs and products. The program makes up to $500,000 in small business loans and has a growing loan portfolio to include micro-loans under $50,000. Additionally, the NCRC CDF provides lending capital for affordable development intended for homeownership purposes. The Lending Program Manager will be instrumental in helping to design, guide, and oversee small business program growth. The Lending Program Manager will also lead the granting of awards to small businesses when NCRC CDF has funding available and will serve as the liaison with partners during the awarding process to ensure compliance with their guidelines and procedures.

Responsibilities

• Oversee programs associated with small business training, technical assistance, and lending to target market populations, including staff management of the lending team
• Oversee special grant-funded initiatives to ensure that work is consistent with mission, goals, and resources, that client contract deliverables are met, and resources are allocated appropriately.
• Work closely with our technical assistance program director to ensure clients in need of business support services are connected with the right resources and to our internal technical assistance offerings.
• Oversee monitoring and reporting on lending and technical assistance activity to funders and participate in the development of applications and proposals to raise new capital to support lending and technical assistance.
• Maintain a working knowledge of funding and financing options for small business program needs.
• Develop and adhere to policies and procedures to guide lending and technical assistance activities.
• Work with the Operations Director and lending team to ensure the adequacy of loan underwriting, servicing, and portfolio management policies, marketing strategies, participation partnerships, and administrative systems.
• Monitor the overall health of NCRC CDF’s loan portfolio, develop and implement risk mitigation strategies, as needed, with the lending team, and address troubled loans.
• Oversee risk management and data and impact tracking systems and processes that relate to lending and technical assistance activities.
• Oversee lending platform system, ensuring business rules and processes are integrated into the platform.
• Collaborate with MarComs in the development of sales and marketing efforts to further awareness and advancement of the program and services.
• Partner with the Operations Director to develop program strategy, ensure strategy implementation, and assist with fundraising.
• Direct and oversee contract or consulting vendors engaged in technical assistance programmatic activities.
• Partner with the Operations Director to manage program budgeting, loan fund capital management, loan underwriting, and adherence to policy and regulation.
• Develop and aid CDF team members in developing robust referral networks and maintaining meaningful relationships with borrowers.
• Ensure timely response to business inquiries and in preparing loan application packages for underwriting.
• Active portfolio management includes identifying loan delinquencies and working with clients to get accounts back on track.
• As appropriate, report on program activities, performance, and trends to leadership, board members, and others.

NONESSENTIAL FUNCTIONS:

NCRC annual conference participation, travel for NCRC CDF retreat and other events, support, and other duties as assigned by the Operations Director and ED.

Requirements

COMPETENCY:

1. Analytical: Synthesizes financial information or diverse information.
2. Problem-solving: Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
3. Oral communication: Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts productive meetings.
4. Leadership: Inspires and motivates others to perform well and accept feedback.
5. Quality management: Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Participates in the development of financial procedures to codify/strengthen internal controls.
6. Planning/ organizing: Prioritizes and plans their work activities, uses time efficiently, and develops realistic action plans.
7. Judgment: Displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions.
8. Safety and security: Observes safety and security procedures and uses equipment and materials properly.

QUALIFICATIONS:  

• Bachelor’s degree required. Advanced degree preferred.
• Minimum 5-7 years of experience in project management or program management.
• Bilingual in Spanish is required, with a preference for additional language capabilities.
• Strong organizational abilities, including excellent attention to detail, the ability to prioritize and multitask, and the ability to manage several moving and changing parts.
• Knowledge of small business lending, small business development, sales, or closely related fields.
• Excellent interpersonal skills; ability to collaborate and communicate with internal and external stakeholders.
• High level of attention to detail and ability to problem-solve strategically.
• Reliable and trustworthy; ability to demonstrate a high degree of discretion and maintain confidential information.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint); ability to learn other technology platforms.
• Willingness to learn new technologies, tactics, and strategies
• Strong multitasking skills, ability to prioritize, and ability to adapt to shifting priorities.
• Commitment to equity and inclusion as an organizational practice and culture.
• Ability to work hours exceeding stated office hours as needed.
• Ability and willingness to travel for staff retreats, meetings, and professional development opportunities.

Compensation and Benefits

How to Apply

Please apply by clicking here.