Lending Operations Associate
Company: National Housing Trust
Location: Washington, DC
Job Function: Lending/Loan Operations
Background
ORGANIZATIONAL BACKGROUND
National Housing Trust (NHT) has been dedicated to creating and preserving affordable housing for almost 40 years. Our mission is to create and preserve affordable homes to provide opportunity, advance racial equity, reduce economic disparities, and strengthen community resilience through our integrated policy-plus-practice approach. We build, preserve, and finance affordable housing and use that expertise to inform and advance resident-focused solutions to strengthen the broader affordable housing industry.
NHT has a staff of 50+ across five program areas: Policy, Lending, Real Estate Development, Community Outreach and Impact, and Energy Solutions. Our hallmark is our cross-functional, integrated approach to innovating, demonstrating, and amplifying solutions to the affordable housing crisis in the U.S.
ABOUT NHT LENDING
NHT’s lending practice is made up of two Community Development Financial Institutions (CDFI): the National Housing Trust Community Development Fund (NHTCDF) and the Institute for Community Economics (ICE). NHT Lending is committed to providing access to flexible financing for the preservation and creation of affordable housing around the country. Through our unique lending practice, capital is accessible to a broad range of borrowers including non-profit and for-profit owners and developers, Community Land Trusts, and limited-equity housing cooperatives. We offer a full array of loan products in the Washington metropolitan region and specific products in other markets nationwide.
We focus on expanding access to capital to underserved markets, including emerging and/or BIPOC developers and owners. We understand the role that housing plays in stabilizing individuals and families, most of who are Black, Indigenous, or People of Color, and the role of systemic racism in our current housing crisis.
Summary
NHT seeks an individual with a passion for affordable housing to join its highly productive lending team. The Operations Associate will play a crucial role in coordinating schedules and communications among internal teams, the board, committees, and external partners. This role involves supporting grant applications and tracking, performing data entry and analysis, document preparation, and providing essential administrative support to the management team. The ideal candidate will be a detail-oriented, proactive individual with strong organizational skills, a commitment to our mission, and the ability to thrive in a dynamic environment.
This is an exciting opportunity to address the nation’s affordable housing need by supporting our lending operations. The Lending Operations Associate will be a part of the Operations and Initiatives team and will report to the Director of Lending Operations and Initiatives.
This position is DC-based and qualifies for a hybrid work schedule, working a minimum of two days per week (Tuesdays and Thursdays) at NHT’s corporate office.
Responsibilities
Operations Support
- Organize and manage schedules for internal team meetings, board meetings, and engagements with external partners.
- Coordinate logistics and ensure effective communication between stakeholders.
- Provide comprehensive administrative support to the management team, including scheduling, correspondence, and document preparation.
Communications and Programmatic Support
- Draft and manage internal and external communications, ensuring clarity and consistency.
- Serve as a liaison between the organization and its partners, addressing inquiries and coordinating responses.
- Support the team’s programmatic work including grant management, coalition participation, and ongoing projects.
- Provide research support as needed for programs.
Data Entry and Analysis
- Help maintain and input new portfolio data.
- Support investor/grant compliance requests and funding applications by performing data analysis.
- Support the team’s transition/onboarding to a CRM.
Other Duties
- Assist with the development and implementation of operational processes and improvements.
- Support the team on special projects as needed.
Requirements
DOES THIS SOUND LIKE YOU?
- Commitment to NHT’s mission, including a deep dedication to assisting low-income families to create and access opportunities to thrive.
- Excellent interpersonal and organizational communications skills, including verbal and written.
- Strong quantitative skills, including a demonstrated ability to perform data entry, analysis, and reporting.
- Excellent planning and organization skills. Able to effectively manage multiple priorities simultaneously..
- Ability to integrate thoroughness and acute attention to detail.
- A demonstrated aptitude for learning software systems and carrying out data entry.
- Demonstrated capacity to engage in a team-structured organization.
- A proactive mindset with a willingness to embrace change, improve processes, and support cross-functional teams.
- Ability to act professionally at all times and safeguard customer confidentiality.
- Strong computer aptitude skills, including knowledge of Microsoft Office Suite Programs (with a focus on Excel and data visualization software such as Power BI or similar).
- Resourcefulness, with the ability to deliver results in an entrepreneurial, dynamic environment
- Collaborative work ethic.
- Previous administrative or operations experience preferred.
- Relevant experience in Business, Accounting, or Finance. Bachelor’s degree a plus.
- Working knowledge of real estate lending a plus.
Compensation and Benefits
Salary and benefits are competitive and commensurate with experience. The salary range for this position is $60,260 to $80,290. For further details on the benefits available, please refer to, NHT’s Summary of Benefits for 2024.
How to Apply
JOIN US
Apply for This Job. No phone calls, please.
NHT is committed to providing equal employment opportunity in all our employment programs and decisions, including, but not limited to recruitment and hiring. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, creed, sex, national origin or ancestry, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, disability, matriculation, genetic information, covered veteran’s status or any other protected characteristic under federal, state, or local law. BIPOC applicants, women, and persons with disabilities are especially encouraged to apply.