Director of New American Community Lending

Company: Lutheran Immigration and Refugee Service (LIRS)

Location: Baltimore, MD

Job Function: Other


Since 1939, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. As we continue to grow, we search for the best candidates and offer excellent benefits including medical, dental, vision available the first day of employment professional development, tuition reimbursement, paid parental leave, company 403(b) contributions, and match, all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.



The Director of New American Community Lending, a subsidiary of Lutheran Immigration and Refugee Service (LIRS), will lead a newly created community development financial institution (CDFI) to provide economic opportunities to refugees and other new Americans.

Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, LIRS is expanding our services to provide a “Long Welcome.” By establishing New American Community Lending, LIRS aims to empower refugees with flexible credit-building opportunities and the financial education necessary to succeed in and contribute to the U.S. economy.




  • Lead the development of New American Community Lending (NACL), building and managing a cohesive team, which may include LIRS colleagues and other new hires. Determine appropriate staffing for initial lending and future expansion. Provide leadership and oversight to staff, including defining job duties and setting performance development plans and goals.
  • Work with consultants, legal advisors, and LIRS colleagues to create loan policies, procedures, and products suitable for refugees, asylum seekers, humanitarian parolees, and other new Americans to enable clients to build credit, access essential resources, learn about the American financial system, and start new businesses.
  • Collaborate with LIRS colleagues and other partners to develop and implement financial education curricula, as well as individualized financial and credit counseling services.
  • Develop internal monitoring, evaluation, and reporting procedures and systems to ensure NACL is accountable to the Board of Directors, the client population, and funders. Ensure that systems are robust and position NACL for certification by the CDFI Fund.
  • Build partnerships with other organizations and businesses to improve marketing, develop a pipeline of borrowers, identify other community resources for clients, and facilitate fundraising.
  • Guide efforts by the LIRS communications team to create NACL materials and marketing campaigns.
  • Support and advise on fundraising activities led by the LIRS development team.
  • Work with colleagues and a consulting team to apply for certification by the CDFI Fund.
  • Establish and maintain relationships with affiliates and loan clients to understand and support their needs. Continuously identify new ways to improve the experience for loan clients and affiliates and ensure a high level of customer service.
  • Other duties as assigned.




  • Undergraduate degree in accounting, business administration, or finance or equivalent.
  • At least five years of experience within a CDFI or similar entity, with prior experience with community development lending. Experience structuring loans, working with potential borrowers, underwriting and closing loans.
  • Five years progressive experience in professional staff management, supervision of grants management and service delivery experience.
  • Demonstrated ability to manage program and administrative staff, exercise leadership, set priorities, and effectively manage multiple responsibilities.
  • Demonstrated experience in managing complex programs, including development and management of work plans, budgets and program evaluation.
  • Experience in assessing situations to determine the importance, urgency and risks, and make clear decisions which are timely, informed and in the best interest of the organization.
  • Proven track record of following the highest ethical standards and strict adherence to legal requirements and limitations. Knowledge of relevant federal regulations, including CDFI certification regulations, beneficial.
  • Demonstrated experience in providing training and technical assistance to potential borrowers.
  • Demonstrated problem-solving skills that leverage and link all resources available through LIRS, with evidence of good judgment, attention to detail, and follow-through.
  • Deep commitment to LIRS’s core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.
  • Entrepreneurial spirit to lead a new entity and drive the creation of services for refugees and other new Americans.
  • Leadership and supervisory experience required, with demonstrated ability to coach, provide conflict resolutions and motivation.
  • Keen interest in listening to client needs and working collaboratively with colleagues across functions. Experience with and commitment to working in a very diverse workforce.
  • Deep understanding of financial services, combined with a passion for economic opportunity.
  • Experience managing operations, developing and implementing standard operating procedures, and maintaining reporting systems.
  • Highly proficient in using Microsoft Office applications and loans systems, and ability to evaluate technological needs to support future growth. Comfort with CRM software.
  • Excellent oral and written communication skills.
  • Fluent in Swahili, Arabic/Pashtun, or Spanish desired, but not required.



Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

Compensation and Benefits

Commensurate with experience

How to Apply

To formally apply, please use this link to be directed to our application:

Should you have any questions, please reach out to Tracee Sinclair at