Chief Administrative Officer

Company: Capital Link, Inc.

Location: Boston, MA

Job Function: Administrative/Operations/IT


Capital Link is a nonprofit organization dedicated to unlocking resources for community health. Founded 28 years ago by community health center leaders to serve as the financing arm of the community health center movement, the organization provides consulting and technical assistance to help community health centers and primary care associations nationwide to plan for growth, access capital for expansion and optimize operations to achieve and maintain sustainability.

Capital Link has been designated by the federal Health Resources and Services Administration (HRSA) as a National Training and Technical Assistance Partner (NTTAP) and has operated under a National Cooperative Agreement with HRSA since the late 1990s. It receives federal grant dollars to provide technical assistance and training to Federally Qualified Health Centers (FQHCs) on capital planning, building and equipment projects and maintains the country’s largest and most robust database of health center financial and Uniform Data System (UDS) data. Capital Link provides data analytics and consulting services to FQHCs, primary care associations (PCAs) and Health Center Controlled Networks (HCCNs) to help these organizations evaluate market position, document effectiveness, advocate for funding and plan for growth.

Capital Link is affiliated with the Community Health Center Capital Fund (Capital Fund), a national nonprofit community development financial institution (CDFI) that provides debt and tax credit capital to FQHCs. Together CL and CF have worked with over two-thirds of all community health centers and helped leverage over $1 billion in public and private capital for health centers’ growth. Capital Link is also an affiliate of The Massachusetts League of Community Health Centers. Capital Link is headquartered in Boston, with clients and consultants located across the country and we value diverse ideas and backgrounds and embrace our inclusive culture.


The Chief Administrative Officer (CAO) reports to the CEO and is responsible for driving cross-organizational work on Capital Link’s strategic priorities while growing and strengthening a culture of operational excellence, accountability, and innovation. A member the Executive Leadership team, the CAO will oversee teams responsible for Finance, Data and Information Systems, Federal Contracts (HRSA) and Compliance, Operations and Human Resources. The CAO will work closely with the CEO, the Director of Capital Fund, the Director of Project Consulting, and the Chief Development Officer to ensure that Capital Link has the strategy, systems, and resources to deliver on its mission.

The CAO will provide quality control through peer review and evaluation of the accuracy and efficacy of reports produced for clients. Healthcare experience is strongly preferred. Must exhibit analytical acuity commensurate to the continual elucidation of data to enhance the value of our products.


The key responsibilities of the CAO will include strategy implementation, operations, and financial management.

Strategy Implementation 

The CAO will help formulate, facilitate, and track the organization’s strategic initiatives.

  • Facilitate short and long-term strategic planning with staff, management, and governing board.
  • Develop and lead an implementation process for the strategic priorities, partnering with the leadership team and business line leaders to ensure an effective system for tracking and reporting on progress.
  • Foster, nourish and grow a culture of innovation, partnering with the senior leaders to develop, coordinate and implement plans for achieving goals of Capital Fund, Project Consulting, the HRSA NTTAP Cooperative Agreement, Finance, Development, and Data and Information Systems.
  • Cultivate a sense of ownership across the organization of a growth strategy that aligns with and advances the organization’s values, vision, and mission.
  • Work with CEO to develop programs with partners and clients to increase our value and create greater advocacy opportunities for FQHCs.


The CAO will conduct ongoing review and oversight of Capital Link’s policies and procedures in finance, operations, and HR, focusing on maintaining excellence and accountability while improving efficiency through automation, optimization, and modernization.

  • Oversee leadership and staff meetings to ensure consistency and collaboration around achieving key goals.
  • Report on key metrics related to business line work plans, ensure client deliverables are met.
  • Manage and facilitate the professional development of direct reports.
  • Monitor staff performance and development goals, establish priorities, oversee annual performance plans.

Financial Management 

The CAO will oversee and coordinate Finance functions at Capital Link and Capital Fund.

  • Oversee financial operations, helping to deliver clean audits, ensure coordinated and timely delivery of audited and management prepared interim financial statements, and provide high level support for financial management.
  • Prepare and submit an annual operational budget, manage effectively within this budget and report accurately on progress made and challenges encountered and develop three-year financial projections.
  • Develop and refine business analytics with real time data to enable informed financial decision-making about the profitability and viability of new and existing products and services. Help develop business models and conduct due diligence on new business opportunities and innovation.
  • Oversee compliance with three-year HRSA contract, application, and outcomes.
  • Work closely with the Chief Development Officer to maintain systems for tracking and reporting on grant revenue and investments, covenant compliance and grant management.




Minimum of ten years of nonprofit or for-profit management experience, with a focus on business administration, finance, strategy and/or operations. Commitment to the impact of providing equitable access to primary and preventive care for all members of the community strongly desired. A deep understanding of non-profit accounting and regulations preferred. Experience working in an organization with a national footprint and a client-based business model preferred, with experience in community development finance, healthcare, or a related field a plus.


A bachelor’s degree is required, and an advanced degree is preferred. An MBA or other advanced degree in business, finance, public administration, population health, healthcare finance, or related to healthcare is desirable, but not a prerequisite. Life and professional experience commensurate with the responsibilities outlined will be considered if candidate’s educational background does not align with these requirements.


The successful applicant should have a proven track record of providing strategic leadership to an organization specializing in health center finance or operations or community development finance and working with non-profit accounting. The CAO will partner with a team of experienced leaders who bring a diverse set of skills and experience to their roles. Must be entrepreneurial and growth-oriented, with a passion for bringing together impact-oriented teams to solve complex problems and build a more equitable world; experience in healthcare, healthcare finance is highly preferred.

While candidates may not have worked exclusively in organizations that are focused on FQHCs, or CDFIs, some level of experience in any of these is necessary.

  • Demonstrated experience at nonprofit organizations and understanding grant management and revenue recognition accounting, managing an audit process, and oversight of a budget process. This role will include providing CFO-level oversight of finance.
  • Prior experience leading strategic planning, business goal setting and executing under a multi-year strategic plan; leadership in forecasting and business analytics to refine existing business model and evaluate new business ideas as they emerge.
  • Experience in analytical writing/ peer review; excellent verbal and written communication skills.
  • Experience managing direct reports is preferred.
  • Proficient in Microsoft Office and Salesforce.


  • Must have a passion for advancing efforts that will improve health, equity, and justice in low-income communities.
  • Embrace values such as curiosity, respect, resourcefulness, and integrity.
  • Requires a high degree of self-motivation, dedication, creativity, and an “execution” mindset. Creative thinker who is not afraid to present new ideas around programming, financial management, efficiency, execution, and leadership.
  • Must be highly organized with excellent skills in project and time management and handling multiple tasks requiring strong attention to detail, analytical thinking, and ability to analyze data.
  • Must be comfortable leading and participating in a collaborative culture and demonstrate interpersonal skills that foster effective working relationships.
  • Derives deep satisfaction from a “team” win while embracing full responsibility and accountability for their role in meeting established goals.
  • Mature professional with strong interpersonal skills and an ability to interact and communicate effectively across the organization. Must be a strong collaborator among peer group within the company and with external partners, while also able to make well-analyzed, independent decisions and support a strategy “pivot” if determined to be in the best interest of the organization or its funders or partners.

Compensation and Benefits


How to Apply

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