Associate Loan Servicing Specialist

Company: CDC Small Business Finance

Location: San Diego, CA

Job Function: Financial Services


Background

The Momentus Capital branded family of organizations – which includes Capital Impact Partners, CDC Small Business Finance, and Ventures Lending Technologies – is transforming how capital and investments flow into communities to provide people access to the capital and opportunities they deserve. We are working to reinvent traditional financial systems that have failed to address systemic issues of inequality, economic empowerment, and the widening racial wealth gap by offering a continuum of financial, knowledge, and social capital to help local leaders build inclusive and equitable communities and create generational wealth. This includes a comprehensive package of loan products, impact investment opportunities, training and business advising programs, and technology services that advance locally-led solutions. Our suite of products and services, experience, and scope will foster equitable job creation, wealth building, and economic mobility.

Summary

CDC provides access to transformative products, services, and advocacy to ensure ALL small businesses have the opportunity to succeed and grow. We have amazing customers and when they need anything, they will contact you. We will rely on your passion to assist others using your verbal and written communication skills to assist with requests regarding payments, billing, change in personal/business information, tax documents, financials request, compliance requirements and general questions regarding their loan.  You will also have the opportunity to work with our internal customers and third-party vendors to ensure all loan requirements have been satisfied.

Responsibilities

  • Proactively provide internal and external customer service consistent with team-established goals and Momentus Strategy
  • Monitor loan activity to ensure compliance with loan documents.
  • Provide payoff letters and verify prepayment penalties.
  • Keep record of customer interactions using Ventures Notes/Tasks functionality.
  • Respond to borrowers, agents, brokers in a timely manner to secure payoff estimates and final figures.
  • Cross reference collateral files to paid loans report.
  • Collaborates with internal customers on servicing constraints and enhancements and product innovation.
  •  Support co-workers on the team and across teams to share and gain knowledge and expertise for the overall goal of continual improvement.
  • Assist with sending out compliance verification requirements to the borrowers such as job verification and other covenant requirements.
  • Ad hoc duties not specifically enumerated but within the reasonable scope of job function that may arise and be required during ordinary course of business

Requirements

  •  High School Diploma or equivalent
  •  Minimum of 1 year experience in commercial or real estate loan servicing work experience in commercial loan servicing
  • Experience servicing for a ranked servicer is a plus
  • Ability to read and understand loan documents (promissory note, loan and security agreements) credit memos and other source documents in order to extract data required  to populate the Ventures system.
  • Ability to work well independently and as part of a growing team.
  • Ability to communicate across diverse audiences.
  • Knowledge and experience with the Ventures system preferred.
  • Knowledge of Community Financial Development Institutions (CDFIs), a plus
  •  Experience working as a master servicer or other ranked servicer is a plus
  • Proficient in Microsoft programs (e.g. Word, Excel, PowerPoint), Google Suite  (e.g., Google Docs, Sheets)
  • Demonstrate interest in diversity, equity, and inclusion

Compensation and Benefits

51,000.00 – 58,000.00 USD Annual

How to Apply

Please apply on our website Associate Loan Servicing Specialist